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We have compiled a list of frequently asked questions below. You can find out more by visiting the Microsoft FAQ about the Authenticator app.

Common problems with two-factor verification and your work or school account.

Set up an authenticator app as your two-factor verification method.

How to register for Azure Multi-Factor Authentication (YouTube video).

What is the Additional Verification page?.

The following Microsoft Support links might be useful if you are looking for additional information about Multi Factor Authentication: Log in with your full UWS email address and network password - you will receive an authentication request for both Webmail and OneDrive.

If your device does not support Microsoft Outlook, you can access email through webmail. Other email apps are not supported by IT, and in many cases will not be compatible with MFA, including default Android email apps. MFA will work with the standard Apple mail app but may require that you remove all UWS email account settings from this and re-add. It is compatible and available on all major operating systems. IT recommend the use of the Microsoft Outlook App.

You will need to use a phone or device that you will have with you when you are accessing your UWS emails and files.įor Multi-Factor Authentication (MFA) to work with email, newer and more secure protocols must be used.

If you don’t have a smartphone you can use SMS messaging.

It is highly recommended that you use the Microsoft Authenticator App for second factor authentication.

This extra step makes it more difficult for an attacker to access your account, even if they discover your username and password. Multi-Factor Authentication (MFA) adds an additional "Second Factor" layer of security by requiring an extra step to validate your login. This has been done in order to improve the security of user accounts. The University has implemented Multi-Factor Authentication (MFA) which adds an extra layer of security when accessing your University email, Teams, OneDrive files and calendar outside of the University e.g.